Shipping Policy
Last Updated: September 10, 2026
At Adorn Jewelry, we take care in preparing and packaging every order to help ensure your jewelry arrives safely and securely.
Order Processing
Orders are processed after payment has been successfully completed. Processing times may vary depending on the item, availability, customization, or special-order requirements.
Custom-made, resized, engraved, or specially ordered jewelry may require additional processing time before shipment.
Shipping Rates & Delivery Times
Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Delivery estimates are provided as a general guideline and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Order Tracking
When tracking information is available, customers will receive shipment details once their order has been prepared and sent.
Please allow time for tracking information to become active after your shipment has been processed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact Adorn Jewelry as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
High-Value Orders
For security purposes, certain orders may require additional verification, a signature upon delivery, or other safeguards before or during shipment.
Lost, Delayed, or Damaged Packages
If your order appears to be delayed, lost, or damaged during shipment, please contact us as soon as possible.
We will work with you and the shipping carrier when appropriate to help determine the next steps.
Please keep all packaging and documentation if an order arrives damaged, as these materials may be required when reviewing a shipping claim.
Custom & Special Orders
Custom jewelry and special-order items may have different processing and delivery timelines. Estimated timing will depend on the design, materials, availability, and work required.
Contact Us
If you have questions regarding shipping, delivery, or the status of an order, please contact Adorn Jewelry.
Phone: 210-681-4878
Phone: 210-946-8700
Location: San Antonio, Texas