Terms and Conditions
Last Updated: September 10, 2026
Welcome to Adorn Jewelry. These Terms & Conditions govern your use of our website and your purchase or use of products and services offered by Adorn Jewelry.
By accessing our website, placing an order, submitting an inquiry, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
About Adorn Jewelry
Adorn Jewelry is a fine jewelry business serving customers from two locations in San Antonio, Texas. We offer fine jewelry, engagement and wedding jewelry, watches, custom jewelry, jewelry repair and restoration services, and other related products and services.
Website Use
You may use this website only for lawful purposes.
You agree not to:
Use the website for fraudulent or unlawful activity
Attempt to gain unauthorized access to the website or its systems
Interfere with the operation or security of the website
Introduce viruses, malicious software, or harmful code
Copy or misuse website content in violation of intellectual property rights
Provide false or misleading information when placing an order or submitting an inquiry
We reserve the right to restrict or terminate access to the website when appropriate.
Product Information
We make reasonable efforts to provide accurate descriptions, photographs, specifications, availability, and pricing for the products displayed on our website.
However, jewelry may appear slightly different in person due to photography, lighting, screen settings, natural variations in gemstones, precious metals, craftsmanship, or other factors.
Measurements, weights, gemstone characteristics, colors, and other product details may be approximate unless specifically stated otherwise.
Pricing & Availability
Prices and product availability are subject to change without notice.
We reserve the right to correct pricing errors, typographical errors, inaccurate descriptions, or other mistakes appearing on the website.
If an error affects an order you have already placed, we may contact you to provide the correct information and determine whether you would like to proceed with or cancel the order.
Placing an order does not guarantee that an item is available until the order has been accepted and processed.
Orders & Payment
Customers are responsible for providing accurate billing, shipping, contact, and payment information.
Orders may be subject to payment authorization, fraud screening, identity verification, inventory confirmation, or additional security review.
We reserve the right to decline or cancel an order when reasonably necessary, including in situations involving suspected fraud, inaccurate information, product availability, pricing errors, or payment issues.
Custom Jewelry & Special Orders
Custom jewelry, personalized items, resized jewelry, engraved pieces, altered merchandise, and special-order products may be subject to additional terms.
Because these items may be created or modified specifically for an individual customer, they may not be eligible for cancellation, return, exchange, or refund once work has begun.
Customers are responsible for reviewing and approving applicable designs, specifications, sizes, materials, inscriptions, or other custom details before production when approval is requested.
Production and completion times for custom work are estimates and may vary depending on complexity, materials, availability, and other circumstances.
Jewelry Repairs & Restoration
Adorn Jewelry offers jewelry repair and restoration services for eligible items.
Before work begins, our team may inspect the jewelry and discuss the recommended service.
Jewelry, gemstones, watches, or other items that are older, previously repaired, damaged, worn, fragile, or altered may carry inherent risks during repair or restoration.
We will use reasonable care when handling customer property, but certain existing conditions may not become apparent until work begins.
Additional work may be recommended if previously unknown issues are discovered.
Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our separate Refund & Return Policy.
Certain items, including custom, engraved, personalized, resized, altered, special-order, promotional, clearance, or final-sale merchandise, may not qualify for return or refund.
Customers should review the applicable return terms before making a purchase.
Shipping & Delivery
Online orders are subject to our separate Shipping Policy.
Processing and delivery estimates are not guarantees. Shipping delays may occur because of carriers, weather, holidays, incorrect addresses, security reviews, product availability, or circumstances beyond our reasonable control.
Certain high-value shipments may require a signature, insurance, or additional verification.
Watches & Manufacturer Warranties
Certain watches or other products may be covered by warranties offered by their respective manufacturers.
The availability, scope, duration, and requirements of any manufacturer warranty are determined by the manufacturer and may vary by product or brand.
Any applicable warranty documentation provided with a purchase should be retained by the customer.
Promotions & Discounts
Promotional offers, coupons, discounts, and special pricing may be subject to separate terms, expiration dates, product exclusions, minimum purchases, availability, or other restrictions.
Unless otherwise stated, promotional offers may not be combined.
We reserve the right to modify or discontinue promotions when permitted by law.
Intellectual Property
The content appearing on this website, including text, graphics, logos, photographs, product images, page designs, branding, and other materials, may be owned by or licensed to Adorn Jewelry and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, publish, or commercially use our website content without permission from the applicable rights holder.
Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, social media platforms, analytics services, or other external websites.
Adorn Jewelry does not control and is not responsible for the content, availability, privacy practices, security, or terms of third-party websites or services.
Your use of third-party services may be governed by separate terms and policies.
Disclaimer
We strive to provide accurate and useful information through our website. However, the website and its content are provided on an “as available” basis to the extent permitted by applicable law.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical problems.
Nothing on the website should be interpreted as guaranteeing the future value, resale value, investment performance, or appreciation of jewelry, precious metals, gemstones, or watches.
Limitation of Liability
To the fullest extent permitted by applicable law, Adorn Jewelry will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website, products, or services.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to hold Adorn Jewelry harmless from claims, damages, liabilities, or expenses arising from your misuse of the website, violation of these Terms & Conditions, fraudulent activity, or infringement of another party’s rights.
Privacy
Your use of our website is also subject to our Privacy Policy and Cookie Policy, which explain how information may be collected, used, and protected.
Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our website, products, services, business practices, or applicable requirements.
Updated terms will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.
Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, without regard to applicable conflict-of-law principles.
Any dispute relating to these Terms, our website, or our services will be handled in an appropriate court with jurisdiction in Texas, unless otherwise required by applicable law.
Contact Us
If you have questions regarding these Terms & Conditions, please contact Adorn Jewelry.
Phone: 210-681-4878
Phone: 210-946-8700
Location: San Antonio, Texas